Remote Support

The Remote Support command allows us to connect to your computer over the internet. We will be able to see your screen and perform actions on your computer.

To allow us to connect to your computer, go to
Ribbon: DM Photometrics→Utilities→  →Remote Support
Pulldown Menu: DM Photometrics→Help→Remote Support

The remote support program will run and allow us to connect to your computer.

An ID number and password will be displayed, which you will need to read aloud to us.

We use TeamViewer for our remote support. You can visit their website at https://www.teamviewer.com. Information about security is available at https://www.teamviewer.com/en-us/trust-center/.