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This section describes the commands available for obtaining support, maintaining current licenses, and installing software updates.

Common Help Information

You are prompted to provide the following information when sending us a support request. We use this information to respond to your support request.

  •  Name: Your name.

  •  Email Address: Your email address. If possible, we will respond to your support request by email.

  •  Phone Number: Your phone number. If we need additional information beyond what we can gather by email, we will call you.

  •  Additional Information: A description of the problem you are having. The more information you can provide about your problem, the more likely we will be able to solve it for you. For example, specific devices that exhibit the problem you are having.

Your Design Master Photometrics version, CAD program version, and Windows version will be sent automatically with the support request. You do not need to include that information here.