This section describes the commands available for obtaining support, maintaining current licenses, and installing software updates.
Common Help Information
You are prompted to provide the following information when sending us a support request. We use this information to respond to your support request.
📄️ User Manual
To open the Design Master Photometrics User Manual (which you are currently viewing), go to
To open the Design Master Photometrics Tutorial, go to
📄️ Remote Support
The Remote Support command allows us to connect to your computer over the internet. We will be able to see your screen and perform actions on your computer.
📄️ Send Project to Design Master Support
The Send Project to Design Master Support command is used to send us the current drawing and the associated Design Master Photometrics database. Providing us with your project helps us recreate the problem you are having and find a solution to it. It is our preferred way for you to report a problem or ask a question. Many problems are specific to a project and having that immediately helps us assist you.
📄️ Go to Design Master Support Website
To open the Design Master support website, go to
📄️ Send Email to Design Master Support
To send an email to us, go to
📄️ Send Master and Standards Databases to Design Master Support
The Send Master and Standards Databases to Design Master Support command is used to send us your master standards customization database files. We will occasionally ask for these files when helping you solve problems related to your customization.
📄️ Set Email Address
The Set Email Address command is used to set your default email address and other contact information used when sending support cases to us.
📄️ Installation Settings
To view and modify the installation settings, go to
📄️ Update Local Install from Network
The Update Local Install from Network command is used to update the program files on your computer from the program files on the network if you have a network install or network laptop install.
📄️ Check for Updates
The Check for Updates command compares the version of Design Master Photometrics you have installed with the latest version that is available on our website. You will be given instructions for installing a newer version if one is available.
📄️ Install Patch
To install a software patch, go to
📄️ Install License
The Install License command is used to activate the license for Design Master Photometrics.
📄️ Buy Now
If you are currently using the Design Master Photometrics trial and want to purchase the software, go to
To view general information about the Design Master Photometrics software, go to