Troubleshooting
📄️ Calculations Taking Too Long
Several factors influence how long photometrics calculations take, from the area size to the number of fixtures and solids. This article explains each and suggests how you can reduce the calculation time.
📄️ Base Units and Photometrics Calculations
If your photometrics calculations appear too condensed or spread out, or the calculation takes a long time to complete, you may have your base units set incorrectly.
📄️ Light Fixtures and Text Not Scaling Correctly
For Design Master Photometrics entities to scale correctly, set the DIMSCALE variable in your CAD program according to the scale factor of your drawing.
📄️ Reload Missing Photometrics Ribbons and Pulldown Menus
Here are commands you can enter at the command line to reload ribbon and pulldown menu tabs for Design Master Photometrics.
📄️ Illuminance Values Inside Building Outlines
When drawing building outlines for outdoor photometrics, make sure you use the Insert Photometric Solid Rectangle or Shape commands if you do not want foot-candle levels to be measured inside the area.
📄️ Incorrect Light Distribution from Light Fixtures
Odd light distributions can be caused by inconsistencies between the light fixture block and the IES file.
📄️ Design Master Photometrics Text is Rotated
If Design Master Photometrics text is being inserted at an angle, try using the AutoCAD DVIEW and ROTATE commands to adjust your drawing.
📄️ Error Copying Database to Backup Location
If a backup of your project files cannot be created, the file path may exceed the character limit in Windows.
📄️ Windows Cannot Find acad.exe
If you receive this error message while running our installer, you may need to change your Windows default program for opening DWG files.